Wizzair Sucks

How to reclaim your lost Wizz Air funds.

// May 12th, 2010 // 4 Comments » // frontpage

The number 1 post on our Wizz Sucks forum is “how do i get my money back.”  So I thought i’d address it in a post.

The only way to reclaim money from Wizzair is directly from your Credit Card provider.

You can usually make a disputed claim online, or at worst, you’ll have to write a letter.  You can usually find the details of disputing a charge on the back of your monthly statement.

The best credit card provider for this is American Express. - No longer accepted, ostensibly AMEX pulled the plug on Wizz Air.

Credit Cards are generally good at giving your money back if you didn’t take the flight and say they didn’t follow through on their various terms of service (ie they stranded you in some random airport, or deleted an entire flight route the day before your vacation) which is what leads 90% of people to this website.

Wizz Air has an extremely poor reputation with credit cards, so they are usually eager to help in your plight.  Trying to get your money back from Wizz Air directly is not possible.  I have “heard” of only one such person who was successful, and it has yet to be confirmed.  Contacting Wizz Air by email is pointless beyond description.

You’ll get a series of canned responses such as “We’ll get back with you in 30 days” followed by an indeterminate amount of time which far exceeds 30 days by several months, then you might get a canned apology and denial regardless of your claim or it’s merit.

The end result can only be described as an exercise in futility which only Kafka could fully appreciate.  Their phone numbers are all approx. €1 per minute, if they work at all.  If you paid thru bank transfer or debit card, you are out of luck.  We suggest finding religion.  It might not help get your money back, but it might just numb the pain if only slightly.

If you have gotten your money back or have a similar experience please share it with us by commenting directly on this post!

Wizz Air top pick for next round of bankruptcies

// May 7th, 2010 // No Comments » // frontpage

According to a recent article by the Slovakian newspaper Ekonomika,Wizz Air may not be long for this world. “In November 2009, it emerged Wizz Air is significantly loss making and has never made a profit while delaying the pay back of €32 million of debt by five years. Losses since commencing operations total €78 million, which has fueled suggestions that the airline may file for bankruptcy.^“

Or are Slovakian’s simply angry at Wizz Air’s recent contract dipute ending with it’s halted plans for a new hub in Bratislava?  We think perhaps both.

While attempting to hasten SkyEurope’s demise late last year, Wizz Air boasted it had been “profitable for several years.” However, as a private company it is not required to publish its financial accounts.  This proved quite convenient while it was busy hammering in the nails of SkyEurope’s coffin.

Not buying it?

Speculators don’t seem to think so, either.  After the collapse of Flyglobespan in December 2009, Wizz Air was rated the European airline most likely to next go bust.

This was according to a firm of bookmakers whose only agenda is making money. It put odds on the bust at 4 to 1.

See the entire list here: http://www.liveoddsandscores.com/news/press-releases/423733/paddy-power-airline-betting-takes-off-again

Is the end near?  You decide, in our newest poll.

To speculate further, one of the more common posts appearing on our own forum these days is “Why doesn’t my credit card work???”

” I could not get my visa card accepted when I tried to pay for my Wizzair tickets. No explanation, so I asked my bank. They said that they will have no dealings with Wizzair because of the amount of fraud associated with the company. That’s encouraging, as I subsequently paid by credit card!
Incidentally, why is it that I am being dumped at a strange airport an hour’s drive away from the one I paid to arrive at, on a Sunday, with no train service to my destination and no shuttle bus arranged? Couldn’t they have told me this before I booked?”

Wizz Air sucks reports Geometric growth similar to Madoff’s ponzi payouts

// May 1st, 2010 // No Comments » // Uncategorized

Having received 8,380 visits this month, we’d like the thank Wizz Air. Our success is their failure. They continue to be a mediocre airline, provide an inferior service, and lack Customer Support altogether. This month we celebrate our first birthday! We survived a year of legal threats, demands, and eventually a legal battle. They lost, despite having a superior legal team, and vast amounts of money. Wizz Air limps on… for another day.

But for how long?

Wizzairsucks Founder issues an Open-Letter to József Váradi offering peace

// March 25th, 2010 // 1 Comment » // frontpage

Having been unable to leave his room for the past 9 months for fear of corporate reprisal and shear & overwhelming lack of a budget airline to carry his person across state lines. The Wizzairsucks founder has written an open-letter stating his wish for an armistice to his Wizzair counterpart József Váradi:

Dear Josef,

I would first like to apologize for casting aspersions toward yourself regarding your prospects for entrance to the kingdom of heaven in our latest poll.  This was childish and unfair.

That aside, I am still saddened by your reluctance to contact me directly, either personally or through various corporate vassals. To date I have only had indirect contact through your legal apparat and an ongoing Wikipedia edit/reedit freenzy.

I would like to suggest we cast aside our differences and attempt to form a more perfect union. Wizzairsucks has had its day, it has come and gone. It is true, we have become the defacto customer service for Wizzair, however, due to my own ineptness and lack of time, I am unable and unwilling to continue in my current capacity.

Let us stop the hate, simply.

I have spent these 9 months sitting alone in my room unable to find a decent budget airline to escape my European enclave. The death of Skyeurope deeply threatens my social prospects and I have had to curtail certain deviant liaisons of late.

I would like to suggest a truce.

1. Return the money to my parents for the two flights not taken from Dortmund <-> Lviv as well as compensation for the subsequent and forced overnight train journey
2. Write a simple (just short of heart wrenching) apology to them for their negative experience and ensuing plight
3. Apologize to me for the unnecessary domain arbitration
4. Compensation for the 1 week of work on the 96 page legal opus I was forced to prepare in my defense
5. (Optional) Sensitivity training for Dortmund employees to refrain from demeaning and all-in-compassing statements such as “This is Germany, this is not Eastern Europe… ” and “I don’t know [in italy, romania, czech republic] maybe they don’t know how to follow the [wizzair] rules”

If you agree to the preceding terms, I will throw down my arms… and retire Wizzairsucks onto the spike and oblivion of history.

In the defense of wizzair… no dogs, no tear gas… only natural tears

// January 25th, 2010 // No Comments » // frontpage

Fact or Fiction?

From our forum: “My girlfriend from London had to visit me in Ukraine last Friday. The plane by Wizzair arrived late. They boarded passengers flying to Kyiv, but then decided it was better for them to fly to Poland, so they asked everybody to leave, though neither London nor Kyiv airports were closed! Many Ukrainian passengers refused to leave the plane, so they used police with dogs and tear gas to get them out!!! They didn’t have tickets till the end of the year and refused to pay for hotels. With such attitude I will not be surprised if they go bankrupt. I hope it happens very soon! Wizzair sucks!”

Wizzair cries foul… citing Travel.ru and Wizzairsucks.com as co-conspirators… (since the story broke on our forum citing an article on Travel.ru)

http://www.kyivpost.com/news/business/bus_general/detail/57056/print/

It is impossible to believe either tear gas or dogs were released onto a plane full of people.  Even if true, it says more about the police’s tactics than anything to do with the airline.  Wizz Air does suck, they have terrible customer service, dreadful colors and are more likely to issue legal demands than apologies or explanations.

That being said, they are not evil.  As the lead critic of Wizz Air we try to offer biased but true statements of malcontent with their service and have no room for false accusations.  We will be removing comments about this incident, unless those persons can substantiate their claims.

Wizz Air has enough problems without the need to conjure up new ones.

Wizz Air allegedly upsets the Wikipedia neutrality balance.

// January 12th, 2010 // No Comments » // Uncategorized

Frequent wikipedia deletions have sparked a recent discussion over Wizz Air’s Customer Service record.

From Wikipedia:

Service Quality to be mentioned here?

The text about Service Quality is frequently deleted, by anonymous users (i.e. only an IP address available). The text however is fully in line with the Wikipedia standards. It is civil and neutral, respects all points of view, and is verifiable and factual.

This page to stimulate a discussion on the Service Quality text, for those who feel need for it. —Preceding unsigned comment added by Eugene9 (talk • contribs) 17:05, 12 July 2008 (UTC)

I do believe Service Quality should be mentioned! Probably the people deleting it has an interest which is in conflict with the public interest. Will re-add the articles they deleted. Servicemind (talk) 16:34, 8 April 2009 (UTC)

Wizz Air is well known in trying to curb their image, now Wikipedia is upsetting their balance.  Recently added to Wikipedia is a Criticisms section citing many of their now well established methods of conduct:

Criticism

Wizz Air has taken a fair amount of criticism since its inception over its quality of service and allegedly poor customer support. On August 17th, 2009 they filed an official complaint with the World Intellectual Property Organization over the domain Wizzairsucks.com which surfaced a few months earlier by a group of disgruntled customers. ^[21] Despite the efforts of Wizz Air and their legal team citing trademark infringement over the disputed domain, the case was decided in favor of the respondent(s) and the site remains. ^[22] On December 22nd, 2009 they were embroiled in a controversy over a story that circulated from Travel.ru ^[23] claiming they used police dogs and tear gas to forcibly remove several passengers from a canceled flight scheduled from London to Kiev. This was contested by Wizz Air claiming it was a PR attack perpetrated by angry customers of the flight. They released a police report corroborating their version of events which clearly made no mention of either tear gas or dogs being involved in the ordeal.^[24] However the story quickly circulated over the internet by disgruntled customers causing a PR problem.

How long until this too is erased?  See our legal section for more on WizzLegal’s attempts to kill wizzairsucks.com  Is this the price tradeoff for decent customer service?  How much in legal fees does Wizz Air pay?  Is a staff of moderators to edit wikipedia and other forums with positive and glowing feedback easier than basic customer service?

Wizzair -sucks hits top 10 search results!

// December 5th, 2009 // No Comments » // Uncategorized

http://www.bing.com/search?q=wizzair & click

Wizzairsucks has made it to the front page of bing’s search results for “Wizzair”.  It is currently #9 and slid in just a slot after wizzair.co.uk.  We consider this a major victory for this site as well as for the thousands of Wizzair customers who could not, if they wanted to, contact Wizzair.

You may will still suffer if you fly Wizzair, but at least now you don’t have to suffer alone.

Wizzair pilot advises unhappy wizzair customer to use Wizzairsucks.com!

// November 17th, 2009 // No Comments » // Uncategorized

Letter from a Wizzairsucks patron and former wizzair customer tells how he found our site from a Wizzair pilot!!!  Read on:

hi team-

well obviously I;m not alone. even the Pilot told me to chk out the site! when I asked him how to get paid back for the attached,-

read on with patience brothers…

to Wizz

show details 3 Nov (10 days ago)

dear Pola,-
thanks for replying. However, this seems unacceptable to me. as a frequent business flyer -and also having booked 4? or 5? flights on Wizzair since August
for myself /girlfriend/ aunt, I would appreciate some flexibility in my case.

I followed the advice on the website and from 3 personnel (names on file) I also spoke to Budapest, Warsaw, London (with great difficulty and phone expense).

before my Passport was stolen, I was advised by my Dr. in Italy, he would have preferred I didn’t travel due to flu like symptoms and Swine flu fears. but I had business meetings in Warsaw and Lodz and never cancel responsibilities unless there’s no choice. like losing a Passport.

Dr. Brede will provide letters if needed when I return to Italy-

however, because my Passport was stolen anyway, it was impossible to
travel with or without illness.

I also needed to change K6FHLX Warsaw - London to 29/10. and because
of your email I was so disappointed I didn’t even call Budapest again.

Now I am back in UK I have had time to write to you once more. I’d appreciate SOME kind of reimbursement in these unusual circumstances. I have all the documents, Police report, British Consulate, FedEX delivery etc. and if needed I will provide Dr’s letter. if it’s easier to pursue a sickness claim.

original fare 100 or so.
I estimate the flights changes cost 30 x 2.
plus the difference in fares 120 or so.
plus latest flight 120 to London one way. plus 3 x 10 euro phone cards to chase Wizzair office. (96 cents a minute!!!)

so total approx; 430 EUROS. for a ‘low budget’ airline seat in off season. (all exact fees on file)

because I had to move the meetings Wizzair planes were flying with
EMPTY SEATS around Europe that I’d paid for. haha.

Yes, it IS funny,-
BUT it’s also crazy. please take it up with your Customer Relations SUPERVISOR if needed and see if we can come to some arrangement.

I am a Writer and Journalist and I like Wizzair. I’d appreciate some good news instead of adding to horror stories on ‘Wizzairsucks.com’ websites.

sincerely
PR Crompton

p.s. the Pilot of the Warsaw-Luton Flight 29/10 told me Agata Stadek could help me at Luton but…she was not available.

Truly frightened

// November 17th, 2009 // No Comments » // frontpage

Me and my wife spent 8 hours in Budapest Airport the 16th of November 2009 with absolutely no information from Wizz Air or any other airport authority. My airplane to Malmö was delayed continuously for 30 min. and 1 hour at the time all day. The Wizz Air representative left the gate for for the last 3 hours, and the passengeres couldn’t get in contact with anyone from the company. Two persons had the flue, and needed medical attention after appr. 6 hours sitting in the airport. They got medical attention through contact with security personal. Wizz Air gave this no attention. Two representatives came at one point and gave us 4 € vouchers for refreshments. For this amount we could choose a small sandwich or something to drink (not both).
All air companies can be delayed, but this total lack of information and responsibility for passengers has truly frightened us. This is surely the last time me and my family will ever use this horrible  company.

Wizzair Sucks hits the google top 15!

// October 18th, 2009 // 2 Comments » // Uncategorized

After only 4 1/2 months, wizzairsucks.com has made it within the top 15 of google’s page ranking for the term “WIZZAIR”.  We’re told because of google’s regional differences that in some areas we are within the top 10!  Meaning that when you type Wizzair into google you could potentially get our site within the first page of results.  This has little to do us, short of our vague existence.

Needless to say “WIZZAIR” + any combination of negative search terms i.e. bad, sucks, evil, stupid, m$#%$%^% gets us at #1!

WIZZAIR +

That we received 6,000+ unsolicited & unique visitors for the month of September is a measurable testament to the poor quality of service, and general malfeasance of Wizzair.

Help us get wizzair’s attention to redress their fiendish fiendish ways:

Type wizzair into google and find wizzairsucks.com.

On AOL… type keyword: WIZZAIRSUCKS

Post your story on wizzairsucks.com

Post your love story on wizzairsucks.com

Link to wizzairsucks.com

Join the revolution of unhappy customers!