The return leg of out return trip to Lviv was cancelled by Wizz Air. They didn’t inform of of the cancellation at any point, we found out via contacts in Ukraine. We found out that the whole Luton-Lviv route was being cancelled from May, which would have left us stranded in Lviv. They did confirm the cancellation when we phoned them at 65p per minute cost to ourselves. They informed us that we could fly home from Kiev at no extra cost. However when we had finally sorted out the best way to get to Kiev and rang them again they then said they had been wrong and that we would need to pay extra to book the flight from Kiev and claim a partial refund for the return leg cancellation from Lviv.
So they were asking us to do further business with them after cancelling our initial flight and not even bothering to inform us.
Their customer services email address say they will take 30 days to reply. When I sent a letter with Subject “Full Refund Required” it was bounced back to me several hours later as spam ! When I then sent the exact same letter but changing the Subject line so it didn’t mention refund it got through, though I have as yet still not received a reply to the email.
This is immaterial though as I booked with a credit card and went through my bank to get a chargeback which has been successful.
Funnily enough the day after the money was returned to my bank account WizzAir phoned me and said they would refund me if I cancelled the chargeback ! I happily informed them that the money was already safely back in my account.
To anyone defending WizzAir, either because they are deluded enough to think this company is on a par with cheap flight airlines such as RyanAir or because thay are lucky enough to have had good experiences with WizzAir I can only encourage you to book with WizzAir and take the consequences. For everyone else, don’t touch WizzAir with a bargepole. They are a complete shambles and their customer service is non-existent and simply an excuse to rip you off at 65 pence per minute.