How to reclaim your lost Wizz Air funds.
// May 12th, 2010 // frontpage
The number 1 post on our Wizz Sucks forum is “how do i get my money back.” So I thought i’d address it in a post.
The only way to reclaim money from Wizzair is directly from your Credit Card provider.
You can usually make a disputed claim online, or at worst, you’ll have to write a letter. You can usually find the details of disputing a charge on the back of your monthly statement.
Credit Cards are generally good at giving your money back if you didn’t take the flight and say they didn’t follow through on their various terms of service (ie they stranded you in some random airport, or deleted an entire flight route the day before your vacation) which is what leads 90% of people to this website.
Wizz Air has an extremely poor reputation with credit cards, so they are usually eager to help in your plight. Trying to get your money back from Wizz Air directly is not possible. I have “heard” of only one such person who was successful, and it has yet to be confirmed. Contacting Wizz Air by email is pointless beyond description.
You’ll get a series of canned responses such as “We’ll get back with you in 30 days” followed by an indeterminate amount of time which far exceeds 30 days by several months, then you might get a canned apology and denial regardless of your claim or it’s merit.
The end result can only be described as an exercise in futility which only Kafka could fully appreciate. Their phone numbers are all approx. €1 per minute, if they work at all. If you paid thru bank transfer or debit card, you are out of luck. We suggest finding religion. It might not help get your money back, but it might just numb the pain if only slightly.
If you have gotten your money back or have a similar experience please share it with us by commenting directly on this post!