Wizzair Veteran Speaks Out
// November 30th, 2010 // Uncategorized
I will paraphrase the beginning of this message because I think the context can be applied to all positive comments that miraculously find their way to our holy shrine dedicated to the customer service that is Wizzair.
[To all of those who post "I love Wizzair" comments to this site:] You either work for the airline or don’t get out much. Firstly, it costs 1 euro per minute to call them & they deliberately stall you to at least 15 mins. Secondly, it is always always not in your interest financially to do anything at all with any tickets, It is almost always just as cheap to throw the ticket away than to adjust it. I just tried 3 mins ago to move an Xmas flight in 23 days to a month later & the change-cost was 70gbp, but a completely new ticket cost 71gbp! I would not mind but the original ticket cost me 125gbp for that leg, & wizz render it useless but charging me basically a full replacement cost for a new date,
So far I have flown wizzair 33 time, with 12 more flights booked up for the next 4 months & I can promise you, it is not possible to get any sense out of them at all. If you call them, you pay, if you email, you get dummy replies.
I had a flight from Cluj to London & London to Cluj in March. Paid, done dusted. 4 weeks later, a week before the flight, I received a confirmation email. 10 mins later, a conflicting email to say the London return flight returned to another airport 1 hour away, T Mures. I ignores the mail as a phishing email looking for me to log in. Every 2 days, I received both emails again. One confirming all was as orig plannned & another right behind it saying I had to log in & confirm a change. 4 times this happened in the week upto the flight. so I went to cluj at the outbound time & they could not tell me. So I flew to London & there I discovered the move was genuine, so I returned to a diff airport & hada 1 hour, 50 euro taxi to get back to Cluj, to my car. It has taken preceisely 8 months & 44 emails for Wizz to accept that they changed AFTER my booking was made (41 emails said it was obviously stated at the time of booking & that I must have accepted that condition, until I asked for proof of date change, which showed 30 clear days between my booking & their venue change!) Now, they’ve offered me 100 ron as an apology, but I only ever wanted an apology saying yes, we changed teh venue after you booked & yes, we send conflicting emails contradicting each other.
So please, don’t tell people its all very simple & they should have done this or that. You try it first & come tell us how pleasant & expensive it was. Not everyone wants to take hold luggage, for speed, so how can it be ok for wizz staff at all those airports & not ok in Germany!!! They train at the same training school, use the same size gauges & load the same planes. If its ok in Italy, its ok in Germany! Simple. So, your useful suggestion to those guys is not so useful!
The positive comments supporting wizz are a bit suspicious to me. Wizz is a very polished airline if things go well, but as soon as they go wrong, the CS is crap, & very expensive. & to the guy who says he flies 2x per month, big deal, me too. 8 actually if you count a return as 2 journeys. Other airlines are not the same, no even close. Wizz gives crap exchange rates on currency spent on board, have expensive customer service & your tciket change costs that render the original one valueless. I just hope you guys get to share some of these experiences