My Writings. My Thoughts.
Wizzairsucks has made it to the front page of bing’s search results for “Wizzair”. It is currently #9 and slid in just a slot after wizzair.co.uk. We consider this a major victory for this site as well as for the thousands of Wizzair customers who could not, if they wanted to, contact Wizzair.
may will still suffer if you fly Wizzair, but at least now you don’t have to suffer alone.
Letter from a Wizzairsucks patron and former wizzair customer tells how he found our site from a Wizzair pilot!!! Read on:
well obviously I;m not alone. even the Pilot told me to chk out the site! when I asked him how to get paid back for the attached,-
read on with patience brothers…
show details 3 Nov (10 days ago)
thanks for replying. However, this seems unacceptable to me. as a frequent business flyer -and also having booked 4? or 5? flights on Wizzair since August
for myself /girlfriend/ aunt, I would appreciate some flexibility in my case.
I followed the advice on the website and from 3 personnel (names on file) I also spoke to Budapest, Warsaw, London (with great difficulty and phone expense).
before my Passport was stolen, I was advised by my Dr. in Italy, he would have preferred I didn’t travel due to flu like symptoms and Swine flu fears. but I had business meetings in Warsaw and Lodz and never cancel responsibilities unless there’s no choice. like losing a Passport.
Dr. Brede will provide letters if needed when I return to Italy-
however, because my Passport was stolen anyway, it was impossible to
travel with or without illness.
I also needed to change K6FHLX Warsaw – London to 29/10. and because
of your email I was so disappointed I didn’t even call Budapest again.
Now I am back in UK I have had time to write to you once more. I’d appreciate SOME kind of reimbursement in these unusual circumstances. I have all the documents, Police report, British Consulate, FedEX delivery etc. and if needed I will provide Dr’s letter. if it’s easier to pursue a sickness claim.
original fare 100 or so.
I estimate the flights changes cost 30 x 2.
plus the difference in fares 120 or so.
plus latest flight 120 to London one way. plus 3 x 10 euro phone cards to chase Wizzair office. (96 cents a minute!!!)
so total approx; 430 EUROS. for a ‘low budget’ airline seat in off season. (all exact fees on file)
because I had to move the meetings Wizzair planes were flying with
EMPTY SEATS around Europe that I’d paid for. haha.
Yes, it IS funny,-
BUT it’s also crazy. please take it up with your Customer Relations SUPERVISOR if needed and see if we can come to some arrangement.
I am a Writer and Journalist and I like Wizzair. I’d appreciate some good news instead of adding to horror stories on ‘Wizzairsucks.com’ websites.
p.s. the Pilot of the Warsaw-Luton Flight 29/10 told me Agata Stadek could help me at Luton but…she was not available.
Me and my wife spent 8 hours in Budapest Airport the 16th of November 2009 with absolutely no information from Wizz Air or any other airport authority. My airplane to Malmö was delayed continuously for 30 min. and 1 hour at the time all day. The Wizz Air representative left the gate for for the last 3 hours, and the passengeres couldn’t get in contact with anyone from the company. Two persons had the flue, and needed medical attention after appr. 6 hours sitting in the airport. They got medical attention through contact with security personal. Wizz Air gave this no attention. Two representatives came at one point and gave us 4 € vouchers for refreshments. For this amount we could choose a small sandwich or something to drink (not both).
All air companies can be delayed, but this total lack of information and responsibility for passengers has truly frightened us. This is surely the last time me and my family will ever use this horrible company.
After only 4 1/2 months, wizzairsucks.com has made it within the top 15 of google’s page ranking for the term “WIZZAIR”. We’re told because of google’s regional differences that in some areas we are within the top 10! Meaning that when you type Wizzair into google you could potentially get our site within the first page of results. This has little to do us, short of our vague existence.
Needless to say “WIZZAIR” + any combination of negative search terms i.e. bad, sucks, evil, stupid, m$#%$%^% gets us at #1!
That we received 6,000+ unsolicited & unique visitors for the month of September is a measurable testament to the poor quality of service, and general malfeasance of Wizzair.
Help us get wizzair’s attention to redress their fiendish fiendish ways:
Type wizzair into google and find wizzairsucks.com.
On AOL… type keyword: WIZZAIRSUCKS
Post your story on wizzairsucks.com
Post your love story on wizzairsucks.com
Link to wizzairsucks.com
Join the revolution of unhappy customers!
Many thought the day would never come. Many more in the wizzair sucks inner circle lost their faith many times. Stranded customers everywhere held their breath in unison. I alone kept hope alive… Thursday Oct. 8th the day arrived. After 6 long months (April 8th to October 8th, 2009), Wizzair replied! For all of you writhing with jealousy: bottle it up… your day will come. Maybe not today, maybe not tomorrow, but in 4-8 months, years… you will be answered, maybe. Spin the wheel, roll the dice, cycle that chamber, read below to see mine and for the love of god, contain the excitement for as long as possible. Today is my day. It’s just too bad they didn’t actually read it… but really, that’d be asking too much.
Dear Mr [FirstName],
Please accept our sincere apologies for the delay in answering your e-mail.
We are very sorry for the inconveniences which you experienced.
Even though we have not found your rservation for 21st of March 2009 DTM-LWO please be informed that in accordance with General conditions of carriage by limited liability company Wizz Air Ukraine Ailines: Legal mumbo jumbo, legal mumbo jumbo, legal mumbo jumbo.We hope that regardless of this situation we will have the pleasure to welcome you on our boards again.Yours sincerely,Pola *******Customer Relations DepartmentWizz Air Group
Wizzair wins, Wizzairsucks is closing its doors. Wizzairsucks Wins! The legal dispute with Wizz Legal (Wizzair’s team of highly trained lawyers) ends! Wizzairsucks slumps on to slander another day!
The panel reached its decision Oct. 1st and decided unanimously in favour of Wizzairsucks.com for its legal merits, as well as wit, candour, fortitude, and elegant style by the WIPO appointed panel of one. The highly esteemed Mr. Sebastian Hughes of Australia, a country well known for its criminal origins, has ruled in favor of this fledgling hate rag, stating:
The Complainant [Wizzair] appears to have wholly missed the point of the Website in asserting that “there is no evidence to support the conclusion that the disputed domain name was registered for the purpose of a legitimate protest site”.
However it has been speculated by Wizz Legal that the case may have been tampered with in favour of the Respondent. They cite several key witnesses that reported seeing the Leading Panelist and the Respondent breaking bread over a large tub of Vegemite. They further allege that the Respondent provided the Vegemite as a means to buy the Panelist’s swing vote and mention his well documented weakness for the substance and its unavailability in the nether regions of Beijing Province.
After further saturation of the substance, slightly slurring his words, he went on to state that:
the use of the disputed domain name in respect of genuine and non-commercial criticism of the Complainant does not amount to bad faith registration and use…and the Complainant has failed to prove that the Respondent lacks rights or legitimate interests in the disputed domain name under paragraph 4(c)(iii) of the Policy. Accordingly, the Complainant has failed to satisfy the second limb under paragraph 4(a)(ii) of the Policy….the Panel is of the opinion that the use of the disputed domain name in respect of genuine and non-commercial criticism of the Complainant does not amount to bad faith registration and use. For all the foregoing reasons, the Complaint is denied, and the Panel declines to order transfer of the disputed domain name.
Basically, it proves what every unfortunate Wizzair customer already knows… that Wizzair does in fact suck.
During our “Official” Awards ceremony this weekend, held in Geneva. The World renowned Contest for “Worst Euro-Budget Airline” in the Universe has ended. We collected over 256 x 10e^27 votes from voters as far reaching as Pago Pago, the Sudan, the Isle of Man, North Korea, East Timor, Tahiti, and the Galapagos Islands!
As a tribute to the fairness and integrity of this site and it’s founders, all it’s contributors, editors, and lengthy editorial staff… we sadly must announce that our contest for the “Worst Euro-Budget Airline” (2009) is over and Wizzair lost…
The award goes to Ryanair! Disappointing but true. Ryanair got 100 suck votes to Wizzair’s 92! We can only conclude that despite their best efforts to pervert customer service and manipulate the goodness out of the once illustrious act of jet setting… Wizzair still sucks less (slightly) than Ryanair.
And so it is with great sadness to present Wizzair with the Runner-up award for:
SECOND PLACE!!!!! AS THE “WORST EURO-BUDGET AIRLINE” IN THE UNIVERSE!
Thanks to all those who participated, including those 12+ Hungarian IP addresses that all clicked to Ryanair within 2 days…
We know we can count on getting as much participation for our next Poll… “What’s in a Name” to pick our new domain name should we lose our ongoing legal arbitration with Wizzair’s crack WizzTeam of lawyers for OUR domain WIZZAIRSUCKS.com
Thank God for the freedom of speech and the internet! At least we can share our resentment for what is probably the worst airline on the planet!
Letter from “Dan” sent to us on 09/08/2009:
Here is my story, in progress, as I am committed to do everything in my power to make it right!
To start off, I’d like to point out that this was our honeymoon flight, Cluj – Venice, to start off what should have been the beginning of our beautiful married life. I am a Platinum Star Alliance Member.
August 25th, 2009 10:30 AM: we got in a hurry at the CLJ airport, traffic and a new terminal barely visible made us get there 45 minutes before scheduled departure. Shock when we got to the check in desk, THERE WAS NO ONE THERE!!! Not a single person from WIZZ Air!!!
August 25th, 2009 10:32 AM: shocked and in disbelief, I rushed to the WIZZ ticketing counter to ask someone to get us boarding passes. Shock again, when the agent told us “tough luck”, grudgingly showing us a big sign that said that check in closes 40 min before departure. When I said there’s 43 minutes to departure and we have no luggage, he simply walked away….
August 25th, 2009 10:35 AM: frantically I called WIZZ Air Customer (or should I say lack of Customer) Service… for 60 EURO cents a minutes, I got to experience the worst customer service of my life!!! It ended in the lady agent slamming the phone in my face!!!!!! Ouch….
August 25th, 2009 10:38 AM: after paying about 3 EUROs to be abused over the phone, I realized that we might not make the flight… none of my desperate calls or my wife’s tears to the security desk, the ticketing agents or any person that seemed remotely official to call someone from WIZZ Air from the gate to give us our boarding passes had any luck…. We were being denied boarding this flight!!!!
August 25th, 2009 10:40 AM: back at the ticketing desk, I tried to see what flight accommodation they can provide us, considering that we have just been denied boarding our scheduled flight. Now comes the shock of all shocks, the mother of all surprises, when the agent told us that the next scheduled flight will be 2 days from now and we will be charged 120 EUROs for the both of us!!!! If we wanted to leave that day, there was only one option, to buy a new ticket and be re-routed through Germany. And we needed to be fast as the flight was leaving at 12:00 PM. By the way, the price for this was a whopping EUR 1,300!!!!!!!! Ouch, ouch….
My jaw dropped and I tried to explain that there are international regulations concerning denied boarding situations (didn’t knew at the time Regulation (EC) No 261/2004, but I am a frequent flyer and I know in the US all airlines are trying to accommodate passengers in their flights or code-share flights in situations like this.
August 25th, 2009 11:10 AM: we had no choice….. we paid the EUR 1,300 and got on board Lufthansa flight to Venice through Munich. Star Alliance partner Lufthansa had no issue checking us in 45 minutes before departure…..
So now, I’m left fighting WIZZ Air for some retribution for this “unpleasant situation” as they referred to it in their reply to my claim request. I’m planning on cancelling the credit card payment for the tickets, that covers about $250 and trying to recoup the rest through Regulation (EC) No 261/2004 either by suing them in small claims court in the US or reaching out to the Romanian authorities. If anyone has any experience as to what the best way would be to reach any civil authorities in Romania or Europe that would have a saying in this, please reply to my message.
Thanks for this website and I hope some of these stories and hopefully resolutions to issues presented here will help people be more informed before being trapped and screwed by WIZZ Air.
It’s final. The arbitration deadline date has been set for September 13th, 2009. This gives me 20 days to tender my response after having received their official Complaint. I received the Complaint from Wizzair’s Legal Team… herein referred to as WizzLegal, Monday August 24th. This gives me 20 days to prove Wizzairsucks.com is not “confusingly similar” to their “Wizz” trade mark, I have a legitimate interest in the domain Wizzairsucks.com… (ie not a cybersquatter), and I purchased the domain in “Good Faith.”
The decision is to be decided by a single panelist appointed by the World Intellectual Property Organization (WIPO).
However I am skeptical towards this process in general and in the WIPO in particular. In my short examination of the institution’s brief history I found a large amount of questionable and often contradictory rulings. I found examples of both outcomes supporting my position and possible failure for reasons of a capricious nature. The organization of its body I feel supports the rights and complaints of the complainant who pays for the process more than the respondent who does not. This is nearly always the case historically for every other human endeavor where two parties are involved and one is paying disproportionately more. My rudimentary understanding is that while the burden is on the complaint to pay for this process, they therefore have a greater ability for a favorable outcome. They choose the number of panelists to suit their advantage; the respondent can choose to have three panelists only if they agree to pay 1/2 the expense. The expense being ~$500 regardless of the case against them having merit or not.
While I understand the necessity for the WIPO’s existence in the vast amount of cases dealing almost exclusively on Trademark infringement in Squatter cases. These would undoubtedly prove frivolous and needlessly tie up whatever courtrooms they ended up in. In such cases I see the WIPO as a great benefit being a third-party. However I do not believe this body or any other which seems to me keenly built to suit commercial interest over any other deserves the right to decide what is, and what is not free speech. Certain WIPO panelists have said as much, but others have from time to time side-stepped their mandate.
In one case in particular, the Respondent, who was described as childish lost a series of domains to Walmart, i.e. WalmartCanadaSucks.com only to win in a later case for the domain WallmartCanadaSucks.com (Wal-Mart Stores, Inc. v. wallmartcanadasucks.com and Kenneth J. Harvey)
“The UDRP has a narrow scope. It is meant to protect against trademark infringement, not to provide a general remedy for all misconduct involving domain names.” – WIPO Panelist in Wallmartcanadasucks.com Arbitration
Using the WIPO in a single panelist showdown is something akin to coin flipping. The coin deciding the panelist and the panelist deciding the scope of their own powers and whether or not to exceed them or their mandate.
On Friday, August 21st we received an official complaint against us from Wizzair via the WIPO Arbitration and Mediation Center. It was copied to me along with the Wizzair agent Ms. Bekessy and two of their attorneys Ms. Petranyi and Ms. Ormai. The law firm appears to the UK based CMS Cameron McKenna (www.cms-cmck.com).
Acknowledgement of Receipt of Complaint
The WIPO Arbitration and Mediation Center (the Center) hereby acknowledges receipt of your Complaint, which the Center received on 17-Aug-2009.
Your case has been assigned the following Case Number: XXXXXXXXX (edited out)
The Case Manager assigned to your case is: XXXXXXXXX
Your Case Manager’s contact details are as follows:
34, chemin des Colombettes
1211 Geneva 20
Telephone: (+41 22) 338 8247
Facsimile: (+41 22) 740 3700
Please indicate the assigned Case Number in all future communications or submissions concerning your case. Questions concerning your case should be addressed to the Case Manager directly.
We are required by Paragraph 4(a) of the Rules for Uniform Domain Name Dispute Resolution Policy (Rules) to determine whether the Complaint complies with the formal requirements of the Uniform Domain Name Dispute Resolution Policy and the Rules. We shall notify you of any formal deficiencies, with a copy to the Respondent. You will then have five days within which to remedy these deficiencies, failing which, your Complaint will be deemed withdrawn, without prejudice to the submission of a new Complaint by you.
A Complaint that satisfies all of the formal requirements of the Rules for Uniform Domain Name Dispute Resolution Policy will be notified by us to the Respondent in accordance with Rules, Paragraph 4(a). The Respondent will then have 20 calendar days within which to submit a Response.
The WIPO Arbitration and Mediation Center is an international provider of non-profit services for the out-of-court resolution of commercial disputes. The Center specializes in cases arising out of technology and intellectual property transactions, such as licensing, R&D and distribution agreements.
WIPO arbitration, mediation and expert determination contract clauses: http://www.wipo.int/amc/en/arbitration/contract-clauses
WIPO domain name dispute resolution: http://www.wipo.int/amc/en/domains
WIPO training events: http://www.wipo.int/amc/en/events