Forum
Discuss your Wizzair Woes… Battle eachother by voting eachothers worst experience up or down… to winner with the worst experience, gets to be read first!
NOTE: We have been receiving a disproportionate amount of GLOWING praise for WizzAir for a while now, some of it bordering on evangelism. We are either witnessing the birth of a new religion OR WizzTeam has been up to some serious mischief. Now, it is possible that this recent Crusade is genuine, however we think most Wizz-happy customers would go not go thru the effort of finding our little hate site or still further bothering to write 300 lines of bombastic praise on their days off.
But that’s just us… that being said… we love it, and we post it all.
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- Frank Smith said: Ladies and Gentleman, I'll be flying with Wizz...
- Markhope said: Hi everyone. I would be grateful if someone can he...
- georg duerr said: today i wanted to make a change of my flight with ...
- mike berry said: GLAD YOU FOUND MY E MAILS INTERESTING. WIZZAIR ARE...
- Wal said: WizzAir have phones? I thought they were still usi...
- mike berry said: sorry Marie you are wrong i did read the policy an...
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Ladies and Gentleman,
I’ll be flying with Wizzair tomorrow. After reading about all these bad experiences I would want to ask you to wish me luck and a save travel. If they only knew how much I hate Wizzair already.. :’)
Hi everyone. I would be grateful if someone can help me with this. Every time I want to book a flight with Wizzair recently I get the messages that “session has expired”, even though I have just logged on:(
Any help?
Cheers.
M
today i wanted to make a change of my flight with wizzair. i payed wizzair flex in advance. so this means: i don’t have to pay for changes except if the changed flight will be more expensive. so i was rather astonished, that they charged me 24 euros extra for changing a flight to a cheaper one. when i called the hotline, they explained me, that i only can change to a more expensive one or to one at the same prize. when i gonna change to a cheaper one, they will charge me extra for that!
sounds rather unfair. so i checked up in their contracts: nothing written like this.
this is just the worst company i ever flew with.
I love wizzair!
I flyied with them more then 15 times, and they were the cheappest and the best!
You you are smart you can fly cheap and without problems!.
But, you are not smart, you are not reading the ticket, and you only want to fly very cheap but to fly at 5 stars! take the nationals companies then!
WIZZAIR does not offer anymore to buy Drinks and Snacks onboard on the Memmingen (FMM) - Kiev (IEV) Route!
So buy something before!
170 euros for the ticket another 40 cause they don’t like my face… 1:20 min delay… what more can u wish!
witam,
Poszukuje osób poszkodowanych przez Wizzair,. bardzo prosze o kontakt na mail jarek22@onet.eu lub telefon 664026810. wszystkie osoby które czuja sie oszukane, ich reklamacja nie została uznana prosze o kontakt.
Moi Drodzy,
przed Sylwestrem przydarzyła mi sie okropna przygoda z tymi liniami. pomimo mojej odprawy Check In i rozmowy z obsługa podczas wpuszczania przy Gate nie zostałem wpuszczony do samolotu z powodu posiadania laptopa. nawet po schowaniu do torby waga przekraczała dopuszczalny bagaż o 3kg. problem polega na tym ze obsługa lotniska w Gdansku zachowała sie na tyle nie odpowiedzialnie ze nie chciala przyjac oplaty, nie wyraziła zgody na wpuszczenie mnie na pokład mimo mojej gotowosci do lotu od 5 rano. skandaliczne zachowanie przewoznika powoduje ze powiedziałem sobie wystarczy tych ‘zagrywek’ z tanimi lotami. ktos w koncu musi połozyc kres temu. stad sprawe kieruje do Sadu Uokik a anstep[nie z powództwa cywilnego chce dochodzic zwrotu poniesionych kosztów, gdyz w regulaminie jest wyraznie napisane ze maja obowiazek pobrac oplate i wpuscic pasazera na pokła. mam wylatane kilkadziesiat tysiecy mil i nigdy w zadnej lini nie spotkałem sie ze z powodów laptopa nie wpuszcza sie kogos na poklad.
Hey Guys,
I’m trying to sue Wizzair since they left us stranded at Madrid airport last year. We gave the whole thing to a lawyer, but they just got everything they posted to the official address in Budapest back with a notice saying “this address doesn’t exist”!!!! Does anyone happen to have a current address for Wizzair or has anyone else had a similar experience?
Wizzair seriously sucks!
Fred
Zsolt Bojti
Customer Relations Department
Wizz Air Hungary Kft.
Member of Wizz Air Group
BUD International Airport Building 221
H-1185 Budapest
Fax: +36 1 239 6280
Email: customerrelations.bud@wizzair.com
Web: wizzair.com
can i take car keys and house keys in my hand bag with me?
no problem at all
Hello,
They had an “offer ” for poor Romanian people: Only in 5-th January the cost is decreased with 20% , any flight, any destination, and so on.
At 17.50 the price for Timisoara - Valencia was 199RON ( on June, last third) and at 18.00 the price increased with 30%.
This means a low company not a low-cost company.
Hasta la vista!
I’m in the airport at forli italy after the fuck heads made me pay 40 euros extra cause my bag didn’t enter that stupid measuring thing now the plain is also in delay and i have to wait another hour…the bigger problem iz that they only checked my fucking bag there was people with bigger hand bags then mine but no…nothing…i hate this idiots i hope they all fuckin die!
pretty much par for wizzair and their arbitary policy on bags. take pictures of the others you see with bigger bags and inundate the following with complaints make their life difficult
Zsolt Bojti
Customer Relations Department
Wizz Air Hungary Kft.
Member of Wizz Air Group
BUD International Airport Building 221
H-1185 Budapest
Fax: +36 1 239 6280
Email: customerrelations.bud@wizzair.com
Web: wizzair.com
I’m in the airport at forli italy after the fuck heads made me pay 40 euros extra cause my bag didn’t enter that stupid measuring thing now the plain is also in delay and i have to wait another hour…the bigger problem iz that they only checked
I just noticed problems with the secure connection on their site, especially when trying to do a web check-in. Also you can login without the secure connection, which is bad. Can somebody please confirm this?
Yeah I noticed the same thing! This is appalling!!! The fact that they tell us about this with the annoying analog window doesn’t mean that they are exempt from any liability. And what are we supposed to do… not open their website… well we have to web-check in for example, but hey actually I just tried to do that and what a surprise… I couldn’t! Anyway, WizzAir should be shut down!!!
I paid £33 for my ticket to Warsaw form Luton I had a super journey, The food was great and the cabin crew (I mean the girls were hot) I love wizz air it is beautiful
I would like to say that would be great if there was an option to carry animals like rabbits (they don’t eat meat so there is no need for injections etc…). I have a problem because I have no pleace where I could leave my pupil while I’m away.
Yes I agree it would be nice. I have a goldfish and pet chimpanzee oh and my wife who looks like an ape! Okay maybe not her too many fit girls to shag in Poland, but it would be nice to take the goldfish I could always eat it if I get hungry yum yum!!
Hi all,
Just had the following nasty experience. After calculating that joining the exclusive club will save us 20 pounds, we signed up. Only to realize that seconds later on attempting to book the same tickets we were looking at- they were now 100 pounds more then the original price! So now we paid 25 pounds for nothing as we can’t afford the new price…What should we do? The club fee is non-refundable apparently.
Thanx for the advice.
it can happen
every time somebody booked a ticket the price will be different ( not allways )
last year i take the exclusive club and my price was cheaper and payed €25 for a ticket from Weeze to Budapest.
i fly very often with wizzair from Weeze or Eindhoven and never have problems!
To bad wizzair doenst fly anymore from Weeze
i was trying to cancel my flight to Prague 1 month back and claiming insurance. I raised a request 1 month back. I got reply “Our Customer Relations Representative will contact you in order to settle your claim.” Still waiting for thier reply. I think they are WORST company I have ever seen. If you are an wizzair representative and want to JUSTIFY yourself feel free to email me at iamsouvick@gmail.com.
Guys, if you complain for Wizzair, try to go by Ryanair, than you will REALLY know what the shit airline means!
I use Wizzair 2 -3 times per year for ages, and never had problems. I cannot say so about others.
Flying from milan to VNO and retour …
Going flight was ok, back flight same kilos same bag had to pay 60 euros gave 70 and NO CHANGE the answer from the ground agent was :i had to have the money exactly!!!!!!!!!and if not ,they dont care they just want the ,money the rest she kept ..ha,ha,ha,ha
Ouaou…..I let tip for they excellent services!!!!!!!!!
First and last time i flow with them!!!!!!
This was for tv series…
Name of agent?????
I am a frequent wizz user, and so far I could live with the value for money philosophy. I have a wizzaccount (the wizz-prepaid service) and it works fine BUT I now noticed that when i try to book a flight with my account from Kiev, the only possoble destination is London! When I want to book from Kiev without my account (normal booking) i can go to all the other destinations from kiev, e.g. Katowice, Dortmund etc.
In short, it seems that having an wizz-account reduces my options!
Is this normal? Does anybody have the same experience? Is there a way around this?
My apologies, seems i got carried away.
My original posting was to praise wizzair, for having sorted out my problem at no extra cost.
What really got my back up was that this site then insinuated that i must be an employee of wizzair to actually praise them,
which was totally wrong.
Very Interesting,
This site is hosted by an american server, ENOM, INC.
Which is understandable to avoid any possible slander/libel claims, as the site is hosted by a server outside of UK jurisdiction.
What intrigues me more is that the spelling on many of these posts are USA orientated spelling, especially “Travelers” or “traveling”
Using just the one ” l ” instead of the two ” l “’s.
As wizzair is solely a European airline, it makes me ponder as to why ???
As other peoples posts are going straight up, I look forward to being moderated as you’re obviously clocking my IP address,
Maybe next time I’ll go proxy
Shame on wizzair. I havent seen any airlines changing its prices so fast, suddenly. I wanted to buy tickets for Rome from Budapest yesterday for the end of january which is 2 months away. I checked the prices yesterday noon,made plans and in the evening when i wanted to buy the tickets, it was about 70 euro more. Are they playing with customers? And the other thing, currently on wizzair.com I see that there’s an ‘ amazing’ offer for one day. How tricky. Wizzair take the prices up one or two days before the ‘ so called’ discount, and then they say there is a amazing offer. if you are wizzair xclusive club member, there is 20 % discount . But at the end the prices are the same they were a few days ago. No discount at all, in fact in some cities, it is even more expensive with the ‘ discount’.
Hello,
I have just written the following e-mail to Wizz Air. What else do you suggest me to do? I apreciate all the help.
«Last Thursday, on the 17th of November at 2.20 pm, I traveled with Wizz Air from Luton to Budapest, and when I was at the boarding gate, because the aircraft was going to be full and there was no room for all the hand luggage, I was told that my luggage was bigger and that I had to check it in. At first I didn’t quite understand, but on the stairs to get inside the aircraft a man from the staff took my baggage and then I watched him as he went to the back of the aircraft. I thought that everything was o.k. and made my way to the seats. When I arrived to Budapest, I opened my bag to take an hungarian SIM card to make a call and noticed that, despite all my clothes were in perfect condition and everything was ordered almost as I left it, all the valuable things were missing. Because my baggage was supposed to be hand luggage, everything I had was inside of it. What reason is there for the staff to open our bags after we’ve passed security and the boarding gate?! Inside my baggage I found only my clothes, toothbrush and books. Before, I had an envelope with 1000€ in cash that I was to give to a friend living in Budapest, some food I had just bought on Starbucks and my wallet, these were all missing except for the wallet, which was left only with unimportant cards and papers inside. Before, it had 15€ and some cents, this person or persons took every cent. If I wanted to check in, I would have brought these most important things in my jacket, but that’s something we passengers do just because, there’s no way anyone has the right to search and steal, this is a very serious crime since we pay for our tickets and trust the airlines our belongings. I know that if the luggage is damaged the airport will most likely give us a new baggage, but what if this person is careful and has time to search with no apparent damage? We get nothing back?! I have reported this theft to the police and they say they can’t investigate this, so we passengers are easily robbed and your staff has complete green light to commit crimes. When I was going back to Luton, last Sunday, again I had to check in my baggage and again it was opened, but this time there was nothing to steal. I know this because the zips from the inside of the bag were opened and everything was in a complete mess. I hope sincerely that justice will be made, that you find who was working on this shift and give me my 1020€ back (the money I had and the price of the food that was taken). I was told at the Budapest airport that mine was the 4th complaint in one month (of course this is a number of people who open the bags at the airport and complain immediately), all thefts in wizzair and easyjet flights from Luton to Budapest, were the staff is also the same. I couldn’t feel angrier about what happened to me and this serious lack of security.»
“But that’s just us… that being said… we love it, and we post it all”
So why did you moderate/delete my replies to this ??????
You obviously, only post what is advantageous to your website.
So you DON’T ” POST IT ALL”
We only moderate spam and it’s automated. So if you were “moderated” it means a robot thought you were a spam bot. Stop writing love letters that sound like Wizzair commercials and you should be fine.
HI! I’m planing to book a flight from Begrade to Stockholm and pay with bank transfer and check online .My question is how do I pay for the baggage?During booking the flight it gives me a option but will charge me 20 euros per bag per flight .On the web site it says that it is 15 euros if you check the bag less than 2 hour prior departure.Where can I do that?I have to web check in way more than 2 hours before cause Im not from Serbia and i’m planing do that from home and print the boarding card.Is there is an self check in kiosk at the airport where i can check in and pay for the baggage the 15 euros ? Please if somebody could help me with this.This is my 1 time with Wizzair.
Quote from yourselves
“however we think most Wizz-happy customers would go not go thru the effort of finding our little hate site or still further bothering to write 300 lines of bombastic praise on their days off”
God, unbelievable, you really need to get a life !!!.
WHY do you think that i took the time (all 300 lines, by your count, dohh) to praise this airline????
NOT because i work for this airline, soley because they are not as bad as you say!!!
OK, So you had a bad experience with them, so get over it & move on in life.
I DO NOT WORK FOR WIZZAIR !!!!, so stop making out i do to justify your stupid “innuendos”
I’m actually a Civil Servant in the UK & if you want prove, then just email me.
You have my address !!!!
A. Why do you use the word innuendo in quotes?
B. Why do you use it in the context of a website which is full of scathing untempered reticule and is blatantly named “Wizzair-sucks.”
It has no need of insinuation or innuendo to slander and make a strong case that wizzair does, in fact, suck. There is no “innuendo.” However, you might need both of those new words in order make the case that it didn’t. Best of luck.
A) YOU really need to get a life !!!
B) Try getting out more, Use Ryan Air, now that really is a sh*t airline
Ooops, by the way,
The “innuendo” was actually aimed at your suggestion that i worked for Wizzair, just for praising them
Now that is real sad,
WOW, somebody who is happy to fly with Wizzair.
I did not imply you were a Wizzair employee, I stated it directly given the drivel you had previously written. The only other explanation is beyond my modest psychological training, but it should involve padded walls and removal of all sharp objects.
My Honest opinion (Just to state that i DO NOT work for the airline or i don’t get out much.)
I found this site because i had a problem with Wizzair.
I booked a flight for me & my wife to Budapest, yet inadvertently named her as “MR”
I tried to change it on line immediately after booking & it came up as a £68 charge to change it , bear in mind that this was £14 more than the actual flight cost.
This really got my back up so i googled “wizzair complaints” and found this site.
Having read through all the comments, i thought sh*t, no chance of sorting this out amicably so i needed to be armed with other examples from here.
One comment stuck out, how they had actually rang Wizzair & they sorted it out (wrong name) over the phone, free of charge.
I thought , yeah right, no chance but i gave it a go anyway.
I did not phone their 77 pence a min number to speak to an English speaking person,
I got this number instead from “saynoto0870″
08712657257, which is a lot cheaper.
I got through straight away but the language was in Polish.
Thinking it was just a menu, i pressed “1″ & somebody speaking in polish answered immediately.
As soon as i said English he asked what language i’d like, when i said English, he spoke fluently in English.
I explained my problem & he instantly sorted it out, there & then, as well as sending me an email to confirm that my wifes name had been changed from Mr to Mrs.
This all took less than a minute to do, He was so polite, courteous and very, very helpful & efficient.
I’m like a lot of people on here, i don’t take kindly to being “ripped off”.
But jesus, i can’t fault this airline at all,
I expected a battle yet it was so easily sorted out.
That’s awesome. I’m glad that Wizzairsucks helped solve your problem. Our issue with Wizzair is and always has been their lack of customer support, a problem which we have attempted to solve (with a certain amount of humor). We hope we can make wizzair suck less.
Since our creation they have hired an employee who’s sole job it is to troll our site and follow up complaints and problems such as yours. We also list phone numbers and email addresses which can’t be found on their own website.
You all from this horrible site SUCK’S….go and fly with another airline company,if you don’t like w!zzair…no one care about 20 passenger,wich are not flying anymore,they are milions peoples wich fly every year….so….fuck off…..all! Idiots!
Hi Everyone,
Just to let everyone trying to call WizzAir know - you can call from your international minutes in T-mobile to the following call centre number in Romania: +40 373 763 737
They do speak English, but are really unfriendly and impolite…
Hello,
Yesterday I bought a wizzair ticket. Today I just realized that I did NOT put my name under the passenger info.
Well, I just wrote the FIRST LETTER of my name! My last name is OK.
I do not know if it was a mistake I made (probably) or if it was a problem of the server while processing my request.
I tried to call wizz air with no luck. Do you think they will let me board on the plane?
Thank you in advance.
Thank you.
Ring this number 08712657257
and press “1″, then say English when somebody answers.
They will sort it out for you, free of charge
Im afraid you don’t have a case and Wizzair have done the right thing! I assume you was flying to London-Luton and going to connect there for your connecting flight to Lanzorote…
At London-Luton you are not able to “Transit” on to another flight when you arrive, you have to clear Immigrations and Customs in the UK and then check-in again for your flight Lanzorote.
This is a condition for nearly all Low Cost Airlines like Wizzair, Ryanair and easyJet, where you are not able to connect/transit on to another flight. You have to always clear Immigrations and Customs and have the appropriate documentation to arrive in that country.
If you had arrived in the UK without the appropriate visas from Serbia, you would have turned away, back to Romania and Wizzair would have been fined by the UK Authorities for not ensuring you had the appropriate documentation. Wizzair in this case were doing the right thing.
It’s simly a case you cannot transit with Low Cost airlines, and ALWAYS have to clear immigrations to get your next flight and must ensure you have the right documents to fly through that country.
I don’t understand you .They sent me at least 10 diferent ANNOUNCEMENT but not thet one about tranzit.I red everything and the only thing was that “you are entering the country in tranzit”.I was always entering another country and no need visa.I was traveling the whole world and never need visa to tranzit.They should emphasize that.I am never going to use wizzair and hope the company will not exist any more in the future.
f course it’s not Wizzair’s fault that you’re not familiar with rules and regulations … there is no “transit” with low-cost airlines, you always have to check-in again which means you’re actually entering the territory of a given country. I really doubt you “have travelled the whole world without visas” as people from Serbia usually need to have visas everywhere … Please don’t accuse someone for your own faults …
Today is 27 octobar 2011.Me and my son are supposed to be in Lanzarore on Canary islands at 15 pm.We were so happy that we are going there.
My name is Nada Dolic architect by professon.I am from Serbia.
________________________________________
I have just come back from three ours drive from Timisora (Romania) from where me and my son should travel to Lanzarote.
I book flights over the internet site from Timisoraa to London (today at 6am),from London to Lanzarote (today at 11 am)) ,and then back from Lanzarote to Madrid on 4 novembar , at the and- from Madrid to Timisoara.The whole trip was 760 EU.Two of those flights were supposed to happen over the company of the Wizzair.Two of flights should have been with Raynair. Wizzair just did not let me travel to London becouse I have no viza to UK.I told them that we are in tranzit but they did not listen.
I SAY NOW: i WAS SAVING MONEY TO TRAVEL WITH MY SON TO LANZAROTE(SPAIN),I DID EVERYTHING THAT THEY ASK ME TO DO WHEN I WAS DOING MY TICKETS,THEY NEVER WRITTE ,ANYWHERE ,THAT PEOPLE IN TRANZIT MUST HAVE VIZAS.I AM THEIR CUSTOMER, I AM SUPPOSED TO BE THEIR FRIEND , AS MY CUSTOMERS ARE MY FRIENDS,AND BECOUSE OF THAT I HAVE MY JOB.
I CAN SAY THAT I AM HOPING THAT I NEVER HEAR OF WIZZAIR AGAIN ,I HOPE THAT GOOD SEES THAT ALL. I HOPE THAT ,BEHAVING THIS WAY ,ONE DAY WIZZAIR MIGHT STAY WITHOUT THEIR FRIENDS–TRAVELERS(HOPE THEY WILL) I KNOW THAT ALL THAT HAPPENED BECOUSE I AM FROM SERBIA,BECOUSE RASIZAM ROOLS THE WESTERN WORLD, AND I HOPE THAT EVERYBODY WILL READ THIS BECOUSE I AM GOING TO WRITTE THIS ON ALL SITES AND FORUMS I KNOW. WIZZAIR DID NOT WANT TO DO ANYTHING TO HELP ME WITH THOSE TICKETS SO I LOST EVERYTHING : I HAD BOOKED FOUR FLIGHTS, BOOKED HOTEL ON LANZARORE ,I HAD BOOKED TAKSI TO WAIT FOR ME AND MY SON AT THE ISLAND OF LANZAROTE.THE WHOLE AMOUNT OF MONEY IS 1000 EU. WHAT DO I HAVE NOW.I JUST CAME BACK FROM RUMANIA.YOU DESTROY MY AND MY SONS DREAM.
I NEVER WANT TO HEAR OF WIZZAIR .I USED TO TRAVEL AROUND THE WORLD - NEVER WITH WIZZAIR .I IM GOING TO TELL EVERYBODY NOT TO TRAVEL WITH WIZZAIR BECOUSE THEY ARE UNPOLITE, RUDE , THEY ARE UNHELPING ,AND THEY DO NOT CARE ABOUT PASSENGERS.
Nada Dolic, Serbia, Zrenjanin
Dear Nada DOLIC,
I’m writing to you from Skopje,MACEDONIA…..Did you hear in your life for British Embassy in Belgrade ??? Consular section ??? One phone call is a little as 30 Euro cent’s.Goog morning I have a Serbian passport I have to trvael To Lanzarote,Spain did I need visa to TRANSIT thru UK ??????? YES Ms.DOLIC you need visa for UK.And Serbia is on the list in UK in allllll your ways of entering TRANSIT,TOURISM,BUISNESS YOU NEEEED ENTRY VISA.And please do not mention here that this is the fault of wizzair.This is your inapropriate writing’s.IT IS YOUR PROBLEM NOT A PROBLEM OF WIZZAIR.ALOOOOOO…..It is a correct behaviour of the wizzair staff to the not let you on the plane to LONDON.Whay you did not bye TIMISOARA-MADRID-LANZAROTE-RT tickets??? Or TIMISOARA-BARCELONA-LANZAROTE-RT ??? Whay London ??? Sorry but my opinion is that your main destination is UK not Canary Island’s and someone else is more smart then you….
Next time think 5 times before to take a tickets,to do not spend 10.000 euro….
ALEKSANDAR KITANOVSKI
Skopje,Macedonia
all the best wizzair………
Did a little experiment this week: Just two days ago I booked a flight from Warsaw to London With Lot, and came to chec how much I would save fling with WizzAir (going on the fbruary the 21st) So baisc price shown is 269 zlotys. now I have to get a piece of luggage, another 90 zlotys, and a money transfer fee, 18 zlotys - total 377 zlotys. And if I wanted to check in at the airport it would be another 32 zlotys - total - 409 zlotys. And Wizz would get me to Luton, versus Lot’s Heathrow, so I’ll have to pay more to get to the city center.
With LOT I chose my Seat already - no extra fees. I can take luggage, I will heve more legroom & food will be served on board. I will enter the plane by a jetway, so no walking on the airfield, and no stairs. Oh and Airport Check in Of course
So! how much did I overpayed for these luxuries????
…
..
.
.
.
..
…
Well, I payed just under 378 zlotys!!!