Send a letter to the CEO of Wizzair
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- Confidential phone number and other contact information LEAKED!
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Stop whining about wizzair you morons!
32 kg baggage allowance, compared to ryanair of 15kg.
You can choose flight delay warranty too.
Try getting to the same destinations with another airline and see how much you will pay and see how far you will get!
This site must be one of the most senseless and stupid sites the internet has ever known! Get a life!
Wow! Surprised to hear some of these stories as I’ve been flying wizzair (mostly London and Eindhoven) for years 6 to 10 flights per year min also with family) and never experienced any of this. Delays in the evening flights yes but that’s an inherent scheduling problem. I do pay the extra for the mergency seats which I’d recommend to anyone. My uncle who has multiple sclerosis and need extra help also with his ’scooter’ got all the attention he needed. Still if the service is not up to it for you keep letting then know!
You will LOVE this, on April 1st 2010, I boarded a flight from London to Cluj-Napoca ( Romania ). Once seated and doors shut, not on time btw, they have told us that we are waiting for some “documents” before we can fly towards our destination. After another few minutes the steward announced that we would need to land in Budapest ( Hungary ) to pick up some documents that will allow us to enter the Romanian airspace ( ever heard of emails? Fax? ) … I didn’t believe this for a second and at one point I thought it was a joke since it was April Fools Day. We’ve been assured that this stop will only take 15 minutes and that we would be on our way afterwards.
After we started our descent towards Budapest ( I still believed this is a sick joke and we are descending towards Cluj-Napoca ) we asked the steward if we need to get off the plane ( I had various story’s on my mind at this point, from malfunctions to terrorist attacks, but I couldn’t explain to myself, why would they let the plane fly when they already told us that we had to land in another country for a pit stop; ). The steward assured us once again that this is only a quick stop to get some documents ( come on ).
Once landed, IN ANOTHER COUNTRY, I noticed that they started taking our luggage from the cargo area and at this point the stewards pretended to be ignorant of what’s going on for about the next 10 minutes until they announced that they have sent another airplane from Romania to pick us up in Hungary and transfer us to our final destination ( wow ).
After about an hour in the lovely waiting area with no water or £4 sandwiches being offered for free they boarded us on the second plane. A lovely Scotsman decided to complain with the stewards and since he wasn’t getting anywhere he requested a complaint form. The steward gave him a sheet of paper with the number that he can call once he lands in Romania and file a complaint. This will sound ludacris, but after a few minutes the steward came back to retrieve his sheet of paper claiming it’s the only one they have on board. I had to lend the man a pen and a fellow passenger a piece of paper to write the numbers on.
I have never even got an “We’re sorry email” from who ever is in charge of Customer Relations.
I appreciate that the plane could have had problems, but at least let the passengers know that they will be 2-3 hours late on a weekday so that they can make arrangements and don’t keep them in the dark with stupid excuses.
I think, and I am allowed to have my own opinion on anything, that this company lacks in every aspect…. I would fly with someone else, but they are the only ones that fly that route.
P.S. : I fly to around 6 countries a year with work, so I have seen how other companies operate, and Wizz wouldn’t even get the bottom of my list…
Flying once with Wizzair was enough to scar me for life. Never again! Their italian employees at Roma Fiumicino Airport forced me to check in my HAND LUGGAGE for which they charged me 40 EUR, but that wasn’t enough - they had it open and STOLE my money from it!!! NEVER AGAIN!!!! People beware - only fly with wizzair if you want to remember the flight for life and NOT with happy memories!!!
Gerry, you probably paid those 40 Euro because you haven’t read the baggage conditions and didn’t follow them! And about your missing items, sorry for you, but only airport employes are handling the bags, no wizzair !
sorry Marie you are wrong i did read the policy and there is none at the end of day it is arbitary
1. have a bag within weight and size limits travelled with wizzair with same bag six times
2. no need to check bag in online therefore at that point its £13
3. 30 january check in at Luton said all ok [had to go to check in as they could not let me print boarding card] if she had said it had to go in hold I would have paid £26
4. I get to gate people are going on with two bags and some bigger than mine but I get halted - you cannot take bag on - purely arbitary - £52 at this point
5. you try to protest and the upshot is “you don’t pay you don’t fly” Sort of thing that I thought only happened in Authoritarian states
and they know precisely what they are doing, probably even incentivise their people to do it this way - its all extra profit.
this guy below tried to explain the rationale and got is a terrible mess and really confirmed that the policy is purely arbitary so they do whatever they like and then try to blame the handling agents for not adopting wizzair policies - but who banks the money - yes WIZZAIR
make this guys life hell complain every flight
Zsolt Bojti
Customer Relations Department
Wizz Air Hungary Kft.
Member of Wizz Air Group
BUD International Airport Building 221
H-1185 Budapest
Fax: +36 1 239 6280
Email: customerrelations.bud@wizzair.com
Web: wizzair.com
Sorry. Once again not Wizzair is checking your bags. Bags are being checked by airport personel. Did you see Wizzair pilot or stewardess doing that? Have they charged you money? Have they stole your money? NExt time think what you write. Airport is doing handling for Wizzair.
Sorry to disagree but having flown with them several times, i think they provide an excellent service for the cost
I was supposed to fly, I got my ticket 2 months ago . . . The trip was supposed to be made in order for me to celebrate my bday for the first time together with my boyfriend, whom I am in a long distance relationship with . . . But now they have canceled the flight, offering different dates, and I have already made plans, booked hotel . . . Im very disappointed. . . I know I must be one of many many stories and maybe this would sound silly to someone reading it, to why I am complaining but the fact is now I need to rearrange and pay much more for hotel booking . . . It interferes with my exam week, with his work and the days off he took!
Im so frustrated, cos now I realize it would have been far more cheap for me to just buy an expensive ticket that would have had connecting flights and probably taken a day to travel . . . To be honest i guess this will be the last time I fly with wizz air! At least I’ll get to keep my nerves and I wont get a headache . . .
Sara, it was a pity that you had your flight cancelled but I would suppose that wizzair , like any other, did not do it gladly. Probably there was some problem with the airplane or with the airport. Airlines have strict rules of operation so if the minimum detail fails than the problem must be sorted out - this causes delays and cancellations.
Like Manuel said, on cancellation, you have right for some money back.
Also sometimes if there are not enough passengers, airlines tend to re-schedule the flights but in this case they always give a notice for the refund of the ticket or readjustment of it.
Once again, it was a pity your plans were ruined but remember that sometimes there are bad things that come in a good way… are you still with that boyfriend?
Each time I fly, I pray that my flight be cancelled. This way I get a free overnight stay PLUS up to 400 euros in compensation. I hope you made at least use of these, didn’t you?
This was just posted by a friend on face book “Just left to collect daughter from the airport, but got a call.. Daughter arrived at terminal and after waiting at the disabled help desk and no one turning up she went to board being told that she had to climb the stairs or not go! by the time she got to the top, she was told that she was too late and refused entry… Wizz air” I am speechless.Just taken this from a friend’s wall to let you all know just how little Wizz Air think of their customers. This young lady was disabled while serving in the military. I take it that Wizz Air will not be observing Armed Forces Day
at loss for words . . .
Agree with DJC! When you walk in to McDonalds, you still expect good quality food (does not matter it is not healthy), because you paying money…the same expectation when you going for a dinner to the top restaurant…so…how come you expecting me to pay money for shit service with Wizzair and keep my mouth shut, just because it is cheap (while it is not actually that cheap at the end) Wizzair website is completely ridiculous! They should have invest some money to make it more organised and easy to use, or at least hire someone who will be able to translate from hungarian language to english, as i experienced major difficulties using it.Comments like:”and also at the Wizzair booking surface (the link is next to the link
for this document)” made me laugh, only hungarian people able to set airline company with such as service provided, by the way they fly to many destinations, so it would be appropriate put an effort in order to improve the services, because for the amount of money i paid i did not get any help or support. To call customer service is useless, spend around £ 45, as i changed my flight dates and it was not confirmed by the company till i call them, no any kind of respond or email(!!!!) Well, as i call them NON OF ADVISERS COULD SPEAK ENGLISH(!!!!!!) So i had to pay £1/per minute from mob phone to use customers service and try to communicate with them, i had to explain like 25 times why am i calling, what is the problem and so on. When i changed the date of my flight and finally manage to get summary of the cost of the flight, i could not work out where the additional charges came from, and the guy on the other side of the phone could not help me with that, because “he did not know himself” He just made me understand that he tired of me saying “You have to pay the outstanding amount of money!” and hung up the phone in to my face. The whole experience is just horrible!!! Please, do not use this airline, don`t waste your money and time.
I am a businessman and make regular flights rom UK to Poland. The service is cheap which is great I have two gripes:
1) There is no way to make a complaint while you are on the aircraft if there is a problem. One time we were put onto a very over-crowded shuttle to take us to the aircraft from the terminal in Warsaw. This was dangerous and uncomfortable and I complained forcibly once on the aircraft.. The staff were typical passive-aggressive which made me even more forceful so I gave them a very hard time and demanded they take my name, address etc and that this was an airport safety issue which I would report toi the avaiation authorities etc. They never gave a shit. Nobody ever contacted me…..
2) I purchased wizz air exclusive club membership which should save my company about £170 over the next year in cheaper flights. The problem is that they never issued an invoice. There is no reply when I email them. I refuse to call their rip-off tel number. I did find another number 0871 2659257. It cost 13.5 pence per minute calling from skype. These people said they could help and have told me they will get the invoice emailed to me. We shall see!!!!
Bob Mills
There is no point in “advice” like “get on different airline”… In many cases - this includes mine - this miserable airline is the only one flying between my home town and my parents… If I chose different carrier I have to make connecting flights.
I dont getting enything for my money! And what now?
You get what you pay for. If you want first class pay more.
Wizzairsucks? No! Either pay morewith another carrier or GET OVER IT!!!!!
How about when the simply decide, they gonna change the dates of your flight, and mess up with all your plans!? Its not about a high class I agree you get what you pay for, I never asked for 1st class, I ASK FOR MY PLANS NOT TO BE FUCKED AROUND WITH! And the reason is simply the cut back on how many times the gonna fly per week, + my ticket was bought 2 months ago, few weeks away from my tip they decide they r changing the flight schedule, how is that possible!?
No Steve, you are wrong. Wizzair fucking suck. They scam you into thinking the prices are quite low and then add, amongst other things… taxes, check in fees, baggage fees, legroom space (necessary unless you are a contortionist), breathing fees and bathroom fees. OK, so the last two are made up but the price they quote and the price you end up paying are massively different.
Then on a flight where there are no seat reservations they don’t let you sit in an emergency aisle even if there are empty seats there, because some people might have paid and that’s not fair. You can’t open a laptop in front of you on the regular seats, the tight bastards have rammed in so many chairs, and you cannot phone them at all because the numbers they give on their website don’t work.
To change a flight costs more than to book a new one and to top it all off, you pay €4 for a shit sandwich. THEY ARE FUCKING SHIT STEVE. Why are you defending them?
What are you saying. Do you even think about what you are saying? The costumer have always right. You paying for service. When the service sucks then you have the right to have a opinion. In my opinion WIZZAIR doing a really bad job lately. And people have to know about it. What you think about that does not matter. You have not been, YET, fucked over. So don’t think a minute about this just fly with them till the day you got the same treatment. Than you can log on to this site again and give your side of the problem to the people.
I have been using wizz air since 2005, flying from Luton, LIverpool and Manchester to both Warsaw and Gdansk.
I have found them courteous, helpful and very good value for money.
Of course it has not all been perfect, lost luggage on two occasion, but the staff were excellent at Liverpool and Gdansk and the luggage was found and delivered to destination within 24 hours. Unlike like luggage that I have lost by BA, (Never found) KLM, (Never Found ) Lufthansa (found; but damaged and items missing).
It would be interesting to know how many of those complaining are experienced travelers. My average is 17 countries within a 12 month period.
I have paid £1,000 for a flight from Dubai to Aman (Not with Wizz air) and had shed loads of flies that hitched a lift. The cabin crew did not give a damn about the flies or the blocked toilets.
Wizz Air is value for money airline and it is only a sad minority of passengers that expect 1st class service on an economy airline, If you want first class service, pay first class prices and with a different airline.
Try Lufthansa , KLM or BA and compare the prices.
I don’t really agree with your approach, just because you pay less that doesn’t mean that you have to go through hell. WIzz offers extremely bad and ignorant service.
My recent flight with Wizz was cancelled twice, not due to snow but due to the fact that the first time they did not have enough planes for the flights booked and payed for and the second time because they could not keep up with a log of previous cancellations. Meanwhile I was charged £87 for my telephone call to their call centre as they kept me on hold for a long time. In my experince their flights have always been late and there was never any consideration towards informing their passangers of delays. Wizz really sucks if you ask me, I am never going to use them again.
Nice one! Wizzair is not better than other airlines, but it is not worse either
it’s a standard low cost airline, where you get what you pay for! To the people complaining: Try Ryanair next time, i know you have followed my advice when i see ryanairsucks.com. I am sure you will be just as dissappointed!